Privacy policy
Last Updated: June 2026
At Waka Essence, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use any of our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Messages or inquiries you send to us
Payment Information
Payments are processed securely through trusted payment providers. We do not store your complete payment card information on our servers.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address, Browser type, Device information, Website usage data, Cookies and similar technologies
This information helps us improve our website and provide a better shopping experience.
How We Use Your Information
Your information may be used to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Communicate regarding your purchases
- Respond to inquiries and customer support requests
- Improve our website and customer experience
- Detect and prevent fraud or unauthorized activity
- Send promotional emails or marketing communications (only if you have chosen to receive them)
- Comply with legal obligations
Sharing Your Information
We only share your information when necessary to operate our business.
This may include:
- Shopify, our ecommerce platform
- Payment service providers
- Shipping and logistics partners
- Technology and website service providers
- Government authorities when required by law
We do not sell, rent, or trade your personal information to third parties.
Shopify
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services.
Information you provide through our website may be processed by Shopify in accordance with Shopify's own Privacy Policy.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Enhance your shopping experience
Most browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.
Although we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your orders
- Provide customer support
- Comply with legal and accounting requirements
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your country or region, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw your consent to marketing communications
- Request a copy of your personal information where permitted by law
To exercise any of these rights, please contact us using the details below.
Marketing Communications
If you subscribe to receive updates from Waka Essence, we may occasionally send you information about new products, promotions, or company news.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website and services are not intended for children under the age required by applicable law.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can promptly remove it.
International Data Transfers
If you access our website from outside Lebanon, your information may be processed or stored in countries where our service providers operate.
Whenever required, we take reasonable steps to ensure your information receives an appropriate level of protection in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, or legal requirements.
Any updates will be posted on this page together with the revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Waka Essence