Conditions d’utilisation
Last Updated: June 2026
OVERVIEW
Welcome to Waka Essence.
Throughout these Terms of Service, the terms "Waka Essence," "we," "our," and "us" refer to Waka Essence and its website.
Our online store is powered by Shopify, allowing us to offer premium vanilla, cacao, coffee, tea, shea butter, and other natural ingredients to customers worldwide.
These Terms of Service govern your access to and use of our website, products, content, and services (collectively referred to as the "Services").
By accessing our website or purchasing any product from Waka Essence, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, you should not access or use our Services.
SECTION 1 – ACCESS & ACCOUNT
By using our Services, you confirm that you are of legal age in your country or have permission from a parent or legal guardian.
When placing an order or creating an account, you agree to provide accurate, current, and complete information, including your contact, billing, shipping, and payment details.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Accounts may not be transferred, sold, or shared without our written permission.
SECTION 2 – OUR PRODUCTS
At Waka Essence, we strive to present our products as accurately as possible.
However, please note that product colors, packaging, and appearance may vary slightly due to screen settings, photography, lighting conditions, or natural variations in agricultural products.
Many of our products are natural ingredients sourced directly from origin. As such, variations in color, size, moisture, texture, aroma, or appearance may naturally occur between batches and do not constitute defects.
Product descriptions, specifications, availability, and pricing may be updated at any time without prior notice.
We reserve the right to discontinue products or limit quantities offered to customers, regions, or businesses when necessary.
SECTION 3 – ORDERS
Submitting an order through our website constitutes an offer to purchase our products.
All orders are subject to review and acceptance by Waka Essence.
We reserve the right to refuse, limit, or cancel any order at our sole discretion, including in cases involving suspected fraud, inaccurate pricing, product availability, payment issues, or other operational reasons.
If changes or cancellations are necessary after an order has been placed, we will make reasonable efforts to contact you using the information provided during checkout.
Orders are also subject to our Return & Refund Policy.
Unless otherwise agreed in writing, purchases made through our website are intended for personal or business use and may not be resold in violation of applicable laws.
SECTION 4 – PRICING & BILLING
All prices displayed on our website are subject to change without prior notice.
Unless otherwise stated, prices do not include applicable shipping charges, customs duties, taxes, import fees, or other government charges that may apply in your country.
Customers are responsible for providing complete and accurate billing and payment information.
By placing an order, you confirm that:
- The payment information you provide is accurate.
- You are authorized to use the selected payment method.
- You agree to pay all applicable charges associated with your purchase.
Promotions, discounts, and special offers may be subject to separate terms and may be modified or withdrawn at any time.
SECTION 5 – SHIPPING & DELIVERY
Estimated delivery times are provided for convenience only and should not be considered guaranteed.
Delivery may be affected by factors outside our control, including shipping carriers, customs authorities, weather conditions, public holidays, or other unforeseen events.
Once an order has been transferred to the shipping carrier, the responsibility for delivery passes to the carrier.
Risk of loss or damage transfers to the customer upon delivery, unless otherwise required by applicable law.
For additional information, please refer to our Shipping Policy.
SECTION 6 – INTELLECTUAL PROPERTY
All content available on the Waka Essence website—including text, logos, trademarks, product descriptions, photographs, graphics, illustrations, videos, icons, designs, and website layout—is owned by Waka Essence or its licensors and is protected by applicable intellectual property laws.
You may use our website solely for personal or legitimate business purposes.
You may not reproduce, copy, distribute, modify, publish, transmit, create derivative works from, or commercially exploit any part of our website without our prior written permission.
Unauthorized use of our intellectual property may result in legal action.
All trademarks, trade names, logos, and brand assets displayed on this website remain the exclusive property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
Our website may provide access to tools, services, or features operated by third parties.
These tools are provided on an "as available" basis without warranties or guarantees of any kind.
Waka Essence does not control, monitor, or assume responsibility for the operation, availability, or accuracy of third-party tools.
Your use of such tools is entirely at your own risk and subject to the terms established by the respective third-party providers.
We may introduce additional features or services in the future, which will also be governed by these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to websites, services, or resources operated by third parties.
These links are provided solely for your convenience.
Waka Essence is not responsible for the content, privacy practices, availability, or accuracy of third-party websites.
Any transactions or interactions you choose to undertake with third-party websites are solely between you and those third parties.
We encourage you to review their terms and privacy policies before providing personal information or making purchases.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.
Although Shopify hosts our website, all purchases made through this store are made directly with Waka Essence. Shopify is not responsible for the products we sell, the fulfillment of your orders, customer support, shipping, returns, refunds, or any disputes relating to purchases made through our website.
By using our Services, you acknowledge and agree that Shopify shall not be liable for any claims, losses, damages, or disputes arising from your purchases or interactions with Waka Essence.
SECTION 10 – PRIVACY POLICY
Your privacy is important to us.
Any personal information collected through our website is handled in accordance with our Privacy Policy, which forms part of these Terms of Service.
By using our Services, you acknowledge that you have read and understood our Privacy Policy.
Because our website is hosted by Shopify, certain information may also be processed by Shopify in order to operate and improve the Services. Please refer to Shopify's Privacy Policy for additional information regarding how Shopify processes personal information.
SECTION 11 – FEEDBACK
We welcome your comments, suggestions, reviews, and feedback.
If you voluntarily submit ideas, suggestions, reviews, testimonials, or other content to Waka Essence, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, and display such content for business, marketing, or promotional purposes.
By submitting feedback, you confirm that:
- You own or have permission to submit the content.
- Your content does not infringe upon the rights of any third party.
- Your content does not contain unlawful, misleading, defamatory, offensive, or harmful material.
We reserve the right, but are under no obligation, to review, edit, refuse, or remove submitted content at our discretion.
SECTION 12 – ERRORS, INACCURACIES & OMISSIONS
While we strive to ensure that all information on our website is accurate, errors may occasionally occur.
This may include pricing, product descriptions, product availability, images, specifications, shipping information, or promotional offers.
We reserve the right to correct any errors, update information, modify content, or cancel orders if inaccurate information has been published, even after an order has been submitted.
We are under no obligation to update information unless required by applicable law.
SECTION 13 – PROHIBITED USES
You agree to use our website only for lawful purposes.
You may not use our Services to:
- Violate any applicable law or regulation.
- Infringe upon intellectual property rights.
- Submit false, misleading, or fraudulent information.
- Upload viruses, malware, or other harmful code.
- Interfere with the operation or security of our website.
- Attempt unauthorized access to our systems or customer information.
- Collect or misuse the personal information of others.
- Send spam, phishing messages, or unsolicited communications.
- Use automated tools, bots, crawlers, or scraping technologies without our permission.
- Engage in any activity that could damage, disable, or impair our Services.
Violation of these Terms may result in suspension or permanent termination of access to our website.
SECTION 14 – AGENTS
This section applies if you use automated software, artificial intelligence agents, bots, or similar technologies ("Agents") to access or interact with our Services.
Agents must operate in accordance with applicable laws and these Terms of Service.
You may not use Agents to:
- Circumvent website security measures.
- Misrepresent automated activity as human interaction.
- Access restricted areas of the website.
- Collect data without authorization.
- Interfere with the normal operation of our Services.
We reserve the right to limit, restrict, or block any automated access to our website whenever necessary to protect our Services and customers.
SECTION 15 – TERMINATION
We reserve the right to suspend, restrict, or terminate your access to our website or Services at any time if we believe you have violated these Terms of Service or applicable law.
Termination does not affect any rights or obligations that arose prior to termination, including payment obligations or liabilities.
The provisions relating to intellectual property, limitation of liability, indemnification, governing law, privacy, and any other clauses intended to survive termination shall remain in effect.
SECTION 16 – DISCLAIMER OF WARRANTIES
Our Services and all products made available through our website are provided on an "as available" and "as is" basis, except where otherwise required by law.
While we strive to provide accurate information and high-quality products, we do not guarantee that:
- Our website will always be uninterrupted or error-free.
- Information on the website will always be complete or current.
- The Services will always be available without interruption.
To the fullest extent permitted by applicable law, Waka Essence disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Waka Essence, its owners, employees, affiliates, partners, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
This includes, but is not limited to:
- Loss of profits
- Loss of revenue
- Loss of business opportunities
- Loss of data
- Business interruption
- Replacement costs
- Any damages arising from delays, website interruptions, or third-party services
Our total liability, where permitted by law, shall not exceed the amount paid by you for the product or service giving rise to the claim.
Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
SECTION 18 – INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Waka Essence, its owners, employees, affiliates, partners, suppliers, service providers, and Shopify from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from:
- Your breach of these Terms of Service;
- Your misuse of our Services;
- Your violation of any applicable law or regulation;
- Your infringement of any third-party rights.
If a claim arises, we reserve the right to assume the exclusive defense and control of the matter. You agree to cooperate fully in the defense of any such claim.
SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall remain valid and fully enforceable.
The invalidity of one provision shall not affect the validity of the remaining Terms.
SECTION 20 – WAIVER & ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the complete agreement between you and Waka Essence regarding your use of our Services.
Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision or of any other rights available to us.
No waiver shall be effective unless made in writing by Waka Essence.
SECTION 21 – ASSIGNMENT
You may not transfer, assign, sublicense, or delegate your rights or obligations under these Terms without our prior written consent.
Waka Essence may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, business restructuring, or other corporate transaction without prior notice.
SECTION 22 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Waka Essence operates, unless otherwise required by mandatory consumer protection laws.
Any disputes arising out of or relating to these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts in that jurisdiction.
Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.
SECTION 23 – HEADINGS
The section headings used throughout these Terms of Service are provided solely for convenience and organization.
They do not affect the interpretation or meaning of any provision contained in these Terms.
SECTION 24 – CHANGES TO THESE TERMS
We may update or modify these Terms of Service from time to time to reflect changes in our business operations, legal obligations, or website functionality.
Any updates will be published on this page together with the revised "Last Updated" date.
Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Terms.
If you do not agree with the revised Terms, you should discontinue using our Services.
SECTION 25 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us.
Waka Essence
Email: waka.essence.lb@gmail.com
Business Address: Lebanon
Phone: +961 70 427 865